Public Employment Services are confronted with the ever-changing world of work from various angles: as organisation, as employer and as key actor on the labour market. Decisive mega trends such as globalisation, demographic shifts or migration, driven by tremendous technological developments and characterised by a considerable extent of complexity and volatility, have a huge impact on our labour markets and finally on PES.

Guiding citizens through this (r)evolution and supporting them to manage necessary or desired transitions is a shared challenge of European PES and a huge public responsibility PES are actively taking up. Thereby PES are contributing to well-balanced labour markets which are essential for sustainable growth and for maintaining our social welfare supporting systems.

PES jointly develop solutions through exchanging and learning from each other, rethinking practices and policies and continuously improving their organisations for more sustainable and inclusive labour markets and in order to better serve employers and jobseekers. This book gives an insight into PES policies and practices which are inspired by the close collaboration in the PES Network. PES Network members reflect on their European-wide learning organisation, they point out challenges and their strategic and operational answers from a national perspective, bringing in valuable personal experience. “PES Policies and Practices” thus touches upon a broad variety of PES core topics and gives you the chance to understand their business in a politically shaped environment, characterised by a unique collaboration.

Public Employment Services are confronted with the ever-changing world of work from various angles: as organisation, as employer and as key actor on the labour market. Decisive mega trends such as globalisation, demographic shifts or migration, driven by tremendous technological developments and characterised by a considerable extent of complexity and volatility, have a huge impact on our labour markets and finally on PES.

Guiding citizens through this (r)evolution and supporting them to manage necessary or desired transitions is a shared challenge of European PES and a huge public responsibility PES are actively taking up. Thereby PES are contributing to well-balanced labour markets which are essential for sustainable growth and for maintaining our social welfare supporting systems.

PES jointly develop solutions through exchanging and learning from each other, rethinking practices and policies and continuously improving their organisations for more sustainable and inclusive labour markets and in order to better serve employers and jobseekers. This book gives an insight into PES policies and practices which are inspired by the close collaboration in the PES Network. PES Network members reflect on their European-wide learning organisation, they point out challenges and their strategic and operational answers from a national perspective, bringing in valuable personal experience. “PES Policies and Practices” thus touches upon a broad variety of PES core topics and gives you the chance to understand their business in a politically shaped environment, characterised by a unique collaboration.

This book is not meant to come up with the typical ten point plan that you find in the plethora of books on “how to…” or “finding the shortcut to…”. It is simply not realistic to impose the one and only way to become a performance beast. We cannot be made immune to personal emotions and our brains work in a very unique way and therefore it seems illogical to accept the restrictions of such ten-point-plans. Dixie Dansercoer surely does not want to preach, generalise or standardise training methods to manipulate people into becoming high performers. Our brains may be trained just like muscles, but people cannot be as easily manipulated as flesh and bones.

The goal is to provide the reader with inspirational insights with respect to high performance, provide him/her with practical guidelines and stories to be read and shared without drowning in all-too-academic theories. The red line of polar exploration allows the author to write from the heart with accounts of his direct experiences. When confronted with the monotony of infinite white, wide-open spaces, one cannot but study the mental and psychological impact of these ambitious expeditions.

Do you have the dedication, discipline and concentration to finish what you set out to do? To be a high performer?

> Get inspired by this free chapter

This book is not meant to come up with the typical ten point plan that you find in the plethora of books on “how to…” or “finding the shortcut to…”. It is simply not realistic to impose the one and only way to become a performance beast. We cannot be made immune to personal emotions and our brains work in a very unique way and therefore it seems illogical to accept the restrictions of such ten-point-plans. Dixie Dansercoer surely does not want to preach, generalise or standardise training methods to manipulate people into becoming high performers. Our brains may be trained just like muscles, but people cannot be as easily manipulated as flesh and bones.

The goal is to provide the reader with inspirational insights with respect to high performance, provide him/her with practical guidelines and stories to be read and shared without drowning in all-too-academic theories. The red line of polar exploration allows the author to write from the heart with accounts of his direct experiences. When confronted with the monotony of infinite white, wide-open spaces, one cannot but study the mental and psychological impact of these ambitious expeditions.

Do you have the dedication, discipline and concentration to finish what you set out to do? To be a high performer?

> Get inspired by this free chapter

Au moment où une crise se déroule, la collaboration est cruciale. Voilà pourquoi il est important que tout le monde connaisse bien le processus à suivre. À ce sujet, le modèle IBOBBO sert de guide.

Ce modèle dirige tous ceux concernés par la gestion de crise à travers de six phases nécessaires pour efficacement faire face à une crise: la collecte d’informations, la représentation de la situation, la formation d’un jugement, la prise de décision, le commandement et le suivi.

Comment le fait-on en pratique ? Les auteurs vous expliquent dans ‘Au secours ! Une crise’. Pas à pas et à l’aide d’exemples concrets, vous apprendrez ce que vous devez faire dans chaque phase.

Vivement recommandé à tous ceux qui s’occupent de la planification d’urgence et qui veulent pouvoir faire face aux crises de manière politique, stratégique ou opérationnelle.

Le grand philosophe français du XVII ème siècle René Descartes évoquait déjà l’importance de bien penser pour agir mieux. Or, dans notre société hyper-agitée, les agents du service public local - comme tellement d’autres professionnels - prennent de plus en plus rarement le temps de réfléchir au sens des tâches qu’ils accomplissent quotidiennement.

C’est d’autant plus dommage qu’ils sont les dépositaires de très belles valeurs, parmi lesquelles l’altruisme et la solidarité. De très belles valeurs assurément, même s’il faut bien reconnaître qu’elles ont  parfois été mal vendues au cours des dernières décennies.

Comme il le fait dans le cadre de ses formations, l’auteur a essayé de renouer avec les  fondamentaux de ce beau métier qui consiste à servir l’intérêt général. Beau mais malaisé  parce que de plus en plus souvent confronté aux inquiétantes dérives de la citoyenneté moderne : un égocentrisme parfois exacerbé,  une tendance  à saisir les cours et tribunaux à la moindre contrariété, une propension à faire appel à la presse ou à entretenir l’agitation sur les réseaux sociaux…

Le défi est exigeant mais enthousiasmant : réfléchir pour donner du sens et donner du sens  pour améliorer la qualité du service public de proximité.