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Veerle Eylenbosch (Belgium) is a Technical Service Engineer at Daikin Europe N.V. After several years of pure technical product support, she shifted over to the area of Service Projects. In this new function, she's constantly searching for improvements that can make the Daikin Service Organisation excel. She believes in the power of people, which was one of the drivers to set up a pilot social business collaboration platform, bringing Service experts at headquarters and in the European, Middle East & Africa region closer together.